FAQs

Orders & Payment

Do you offer Cash on Delivery?

Yes! We offer Cash on Delivery (COD) across Pakistan.

What payment methods do you accept?

We currently accept:

Cash on Delivery (COD)
Bank Transfer
EasyPaisa
JazzCash

Can I change or cancel my order?

Yes. If your order has not yet been dispatched, you can request changes or cancellation by contacting our support team as soon as possible.

Delivery

How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location.

Do you deliver to my city?

Yes, we deliver nationwide across Pakistan.

What are the delivery charges?

Delivery charges are displayed during checkout. We may also offer free shipping promotions from time to time.

Products

Are your products original and authentic?

Yes. We carefully source and inspect all products to ensure quality and authenticity before they are shipped.

How do I choose the right handbag?

Each product page includes detailed descriptions and product images to help you make an informed decision. If you need assistance, our support team is happy to help.

What materials are used in your handbags?

Materials vary by product and may include premium PU leather, synthetic leather, canvas, fabric, and other quality materials. Product-specific details are listed on each product page.

Returns & Exchanges

What is your return policy?

If you receive a defective, damaged, or incorrect item, please contact us within 3 days of receiving your order for assistance.

How do I exchange a product?

To request an exchange, contact our customer support team with your order number and product details. Our team will guide you through the process.

What if I receive a damaged item?

We sincerely apologize for the inconvenience. Please send photos of the damaged item to our support team within 3 days of delivery, and we will work to resolve the issue promptly.

Item added to your cart